Refund policy

RETURNS

In MoYou London we take great pride in our products quality - in any case that you are unhappy with your purchase, please contact us directly to info@moyoumarketing.com and we'll take it from there.
In case you would like an exchange or refund for any other reason, we offer a 28-Day Replacement or Refund policy (excluding P&P). Please contact our customer service. Please make sure the product is unused and in its original packaging.
If you would like to cancel your order, please contact us quoting your order number. If your order was not shipped yet we will be happy to issue a full refund.
In case the order was shipped, please refer to the above paragraph about replacements and refunds.
If for any reason the item your ordered did not arrive in a perfect condition or with any fault, please let us know and we will sort it out. We appreciate feedback of any kind - in case you are unhappy for any reason from your products or service you received, please let us know.

DAMAGES UPON ARRIVAL & FAULTY ITEMS

If for any reason your product does not reach you in perfect condition, please contact our customer care teams to arrange for a replacement.
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect, please contact our customer care team with details of the problem quoting your order number and we will advise you of actions to be taken.