Sailor 11

SHIPPING

SHIPPING TO THE US

Tracked Shipping via DHL, price is calculated at check-out based on location and weight.

Please allow 1-3 business days to dispatch your order.

Duty charges maybe applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.

We are unable to ship nail polish, latex or topcoat to Hawaii, Alaska and any surrounding USA territory.  Any purchase of these items will result in an automatic refund and the rest of your items will be shipped.

Please note: Any order that may have a sold out item(s) during time of packing will be dispatched without item(s) and refund accordingly

SHIPPING TO CANADA, MEXICO & SOUTH AMERICA

Tracked Shipping via DHL, price is calculated at check-out based on location and weight.

We are unable to ship nail polish, latex or topcoat to any of these locations.

Duty charges may be applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.

Please note: Any order that may have a sold-out item(s) during time of packing will be dispatched without item(s) and refund accordingly.

ORDER CANCELLATION

Where products are in stock, we normally dispatch orders within 24 hours. If you wish to cancel an order, please contact us as soon as possible with details of your order number at: info@moyoumarketing.com

If the items have not already been sent, then we will cancel the order and refund your order amount using via your original payment method, and we will confirming our action via e-mail.

However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods and contact us upon their arrival before we can process either returns and/or refund to your account.

RETURNS

In MoYou London we take great pride in our products quality - in any case that you are unhappy with your purchase, please contact us directly to info@moyoumarketing.com and we'll take it from there.

In case you would like an exchange or refund for any other reason, we offer a 28-Day Replacement or Refund policy (excluding P&P). Please contact our customer service. Make sure the product is unused and in its original packaging. If for any reason the item your ordered did not arrive in a perfect condition or with any fault, please let us know and we will sort it out.

We appreciate feedback of any kind - in case you are unhappy for any reason from your products or service you received, please let us know.

Return address:

Sprocket Express
Attn: Returns Dept.
MoYou London
23 W Bacon St. #5
Plainville, MA 02762

DAMAGES UPON ARRIVAL & FAULTY ITEMS

If for any reason your product does not reach you in perfect condition, please contact our customer care teams to arrange for a replacement. We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect, please contact our customer care team with details of the problem quoting your order number and we will advise you of actions to be taken.